Refund policy
Return and Exchange Policy
By completing a purchase from Liora, the customer agrees to the terms and conditions outlined in this policy in accordance with Saudi e-commerce regulations.
Customers may request a return or exchange within seven (7) days from the date of receiving the order, provided valid proof of purchase such as an order number or invoice is submitted.
To be eligible for a return or exchange, the product must be unused, unopened, in its original condition, with full original packaging and safety seal intact, and must not show signs of damage or misuse.
Due to the nature of Liora products as personal care and skincare items, opened or used products, or products with removed safety seals, are not eligible for return or exchange for health and safety reasons, unless a verified manufacturing defect is identified.
For exchange requests, once the product is received and inspected and found to meet the exchange conditions, it may be exchanged for the same item or an item of equal value, subject to availability. The customer shall bear the exchange shipping costs. Exchange requests are processed within (3) to (10) business days from receipt.
For return requests, once the product is received and inspected and confirmed to meet the return conditions, the product value will be refunded to the customer’s bank account. Shipping fees are non-refundable and borne by the customer. Return requests are processed within (3) to (15) business days.
If the customer receives a damaged product, a product not matching the website description, or a product with a manufacturing defect, they are entitled to a full refund including product value and shipping fees, provided Liora is notified within forty-eight (48) hours of receipt along with supporting evidence.
If the product is found, upon inspection, to be in proper condition and does not align with the stated reason for return, Liora reserves the right to reject the request and return the product to the customer at their expense.
After a return or exchange request is submitted, Liora will coordinate a pickup within three (3) to ten (10) business days. If the product cannot be collected due to customer unavailability or lack of response, Liora reserves the right to cancel the request.
Liora reserves the right to amend or update this policy in compliance with SFDA and Saudi e-commerce regulations. The policy effective at the time of the request shall apply.
For inquiries, please contact customer support at: support@liora.sa
